San Antonio
Animal Emergency Room
5.42
5.42
Overview
Animal Emergency Room | San Antonio | TX | Vet | Pet Clinic | Veterinarian | Veterinary | Small Animal | We are a full service animal hospital providing healthcare services to pets in San Antonio and the surrounding areas. Our veterinarians offer a wide variety of medical, surgical and dental services in our veterinary clinic.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Wheelchair accessible restroom
Restroom
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Overall
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Animal Emergency Room is a 24-hour veterinary clinic that provides emergency care for pets. The clinic has a staff of experienced veterinarians and technicians who are dedicated to providing high-quality care to pets in need. While some reviewers have had positive experiences with the clinic, others have reported issues with communication, bedside manner, and pricing.One of the strengths of the clinic is its affordability. Many reviewers have commented on the reasonable prices for emergency care, which can be a significant concern for pet owners. However, some reviewers have reported feeling nickel-and-dimed with additional charges for things like X-rays and medication.Communication has been an issue for some reviewers, with some feeling that the staff is not responsive or understanding. One reviewer reported being yelled at by a staff member for bringing their puppy in for an emergency, while another reviewer felt that the staff was not empathetic when their cat was passing away.Despite these issues, many reviewers have reported positive experiences with the clinic. Some have praised the staff for being kind, caring, and knowledgeable, while others have appreciated the clinic's willingness to work with them to find a solution to their pet's problem.One reviewer reported that the clinic saved their dog's life after it was attacked by a snake, while another reviewer praised the staff for being "amazing" and "professional." A few reviewers have also appreciated the clinic's after-hours service, which allows them to bring their pets in for emergency care at any time.However, some reviewers have reported issues with the clinic's transparency and honesty. One reviewer felt that the staff was not upfront about the cost of care, while another reviewer reported being told that their cat's treatment would be more expensive than it actually was.Overall, Animal Emergency Room has a mixed reputation, with some reviewers praising the clinic's affordability and staff, while others have reported issues with communication, pricing, and transparency. While the clinic has its strengths, it also has areas for improvement.Issue: Communication and transparency appear to be areas where the clinic can improve. Some reviewers have reported feeling frustrated or misunderstood by the staff, while others have appreciated the clinic's willingness to work with them to find a solution to their pet's problem. The clinic could benefit from improving its communication and transparency policies to better serve its clients.
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Categories
Pets Service
Veterinarian
Emergency veterinarian service
Veterinary Clinics
Animal hospital
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