The location of the business offers a variety of stringed instruments for all levels, along with accessories and repair services. The store's interior is refined and clean, providing a pleasant atmosphere for customers. Despite a few issues with customer service, the majority of clients have reported positive experiences, with staff being friendly, knowledgeable, and helpful.Some clients have praised the store's rental options, stating that the staff was accommodating and patient. Others have mentioned that the store's selection of instruments is vast, and the prices are reasonable. A few clients have also appreciated the store's willingness to work with customers to find the right instrument for their needs.However, some clients have reported issues with the store's customer service, stating that staff members were unfriendly or unhelpful. Additionally, a few clients have mentioned that the store's billing practices can be confusing or misleading.One notable issue is the controversy surrounding the store's rental program, with some clients feeling that the terms are unfair or misleading. This issue has been addressed by the store's management, who have apologized and offered to work with customers to resolve the issue.Overall, the business seems to offer a wide range of services and products, but there are some areas for improvement when it comes to customer service. With a few tweaks to their billing practices and customer service, the store could potentially improve its overall rating and reputation.