San Antonio
Apple Upper West Side
1593.94
1593.94
Overview
Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wi-Fi
Delivery
Paid street parking
Onsite services
Quick visit
In-store pickup
In-store shopping
Assembly service
Electronics
Repair services
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Pricing
Innovativeness
Quality
Overall
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The location at Building 1981, Broadway Street, New York City has some impressive qualities. The scores are an indication of how well it meets the expectations of customers. Overall, customers seem to have mixed feelings about the business, as evident from the average overall score of 4.1. In terms of quality, the store gets a 3.3 out of 5, which suggests that it can improve in this area. As for pricing, the store fares better, with a score of 4.7 out of 5, indicating that it is fairly priced.The innovativeness of the business is decent, with a score of 4.5 out of 5, indicating that it has made some notable efforts in this area. Despite the issues with some employees, the business still manages to provide some decent customer service. However, it is worth noting that some customers have reported having to wait for long periods of time for service, which can be frustrating. One issue that stands out is the customer service skills of some of the employees, with several customers reporting being treated rudely or dismissively by staff members. Despite the negative experiences, there are still some employees who have provided excellent service, such as Lorraine, Ethan, and Abby, who have gone above and beyond to help customers. The business needs to work on improving the customer service skills of its employees and reducing wait times to provide a better overall experience for its customers.
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Home & Daily Service
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