San Antonio
ARI (Arnold Refrigeration Inc)
1.30
1.30
Overview
ARI provides industrial and commercial refrigeration technology and equipment, and thermally controlled environment solutions, for the cold chain industry.
Features
Wheelchair accessible entrance
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Quality
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This business location has a mixed reputation. The staff provides great customer service, as seen in the review of a customer who appreciated their help with an emergency ice cream serving station issue. However, there have been complaints about unprofessional behavior and miscommunication with clients. In one instance, a client felt that they were overcharged for a repair job. In another case, a customer had a negative experience with a technician who was rude and unhelpful. On the other hand, some clients have reported that the company is knowledgeable and can provide excellent commercial refrigeration services, including designing and installing walk-in coolers. Overall, the quality of service seems to be inconsistent, which may be a concern for potential clients. Another issue that needs to be addressed is the credibility of the company's technicians. One client complained that they were not licensed and seemed to spend most of their time on the phone with the owner, leading to high labor costs. This raises questions about the company's hiring practices and training methods. The pricing seems to be a strength, with some clients feeling that the costs were reasonable and transparent. However, the innovativeness of the company is unclear and needs more information to assess.
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