I was surprised by the mixed experience with this business location. The variety of items they have in stock is impressive, and it's great that they have a big space for thrift shopping. Some staff members were described as rude and discourteous, which is unfortunate. The pick-up service was also unreliable, with many customers complaining about missed appointments and unannounced visits. However, some customers had a positive experience with the pick-up service and appreciated the ability to purchase second-hand items at affordable prices. The business supports a good cause, but the service and communication could be improved. One issue that stood out was the lack of reliability with the pick-up service, which caused frustration for many customers.