The location at Building 1431, FM1101 Street, New Braunfels City has a mixed bag of experiences. The staff, including Hope, Candice, and the employees at the front desk, are generally friendly and helpful. They provide good customer service, and some customers have had a great experience with them. However, there are some issues with the pick-up process, long wait times, and inconsistent service. It seems that the warehouse is understaffed, which leads to delays and frustration for customers. The company's logistics and communication skills are also lacking, with some customers receiving incorrect or missing items, and having to wait for extended periods of time for delivery. The staff is often overwhelmed, and it takes a long time to resolve issues. Despite these problems, the quality of the furniture is generally good, and the prices are competitive. However, the lack of accountability and disorganized systems are major issues that need to be addressed. It's recommended to avoid buying from this location, especially if you're short on time or don't want to deal with the hassle of waiting for hours. If you do choose to shop here, be prepared for long wait times and potential issues with your order.