San Antonio
Associa Hill Country
10.02
10.02
Overview
Associa Hill Country provides the full spectrum of HOA, condo, and rental property management services.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Photos & videos
Submit a review
Overall
Quality
Pricing
Innovativeness
Submit a review
The business location of Associa Hill Country in San Antonio City has received a mixed review from customers. With an overall score of 2.1 out of 5, it is clear that there are several issues that need to be addressed.In terms of quality, the business scores a 2.2 out of 5, indicating that customers have been dissatisfied with the services provided. Many customers have reported difficulty in getting in touch with the company, with some claiming that they have been unable to reach anyone on the phone or by email. This lack of communication has led to frustration and disappointment among customers.Pricing is the only area where the business has received a high score, with a rating of 4.5 out of 5. However, this is likely due to the fact that customers are already paying high fees for the services provided, and the company is not doing enough to justify these costs.In terms of innovativeness, the business scores a 2.5 out of 5, indicating that it is not particularly innovative or forward-thinking. Many customers have reported that the company is stuck in a rut and is not making any efforts to improve or expand its services.Some of the common issues reported by customers include difficulty in getting in touch with the company, slow response times, and a lack of communication. Many customers have also reported that the company is not doing enough to address their concerns or resolve their issues.One customer reported that they had to wait 12 days to get in touch with the company, and when they finally did, they were met with a pre-recorded message that said they would be contacted back. Another customer reported that they had to send multiple emails and make multiple phone calls before finally getting a response.Many customers have also reported that the company is not doing enough to address the issues in the community, such as trash piles and unkept lawns. One customer reported that they had to do the majority of the lawn care themselves because the company was not doing its job.Some customers have also reported that the company is not transparent about its fees and charges, and that they are being charged for services that they do not receive. One customer reported that they were charged a convenience fee of $15, despite the fact that they were paying by direct deposit.Overall, it is clear that Associa Hill Country has some significant issues that need to be addressed. The company needs to work on improving its communication and response times, as well as being more transparent about its fees and charges. It also needs to do a better job of addressing the issues in the community and providing value to its customers.
Own this business?
Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Real Estate
Property management company
Property Management
Contact business
1