The location seems to be convenient with working hours from 9:00 to 18:00, Monday to Friday, which is quite flexible for people who want to visit the real estate agency. The agency also offers wheelchair accessible parking and entrance, which is a great feature for people with mobility issues. However, the staff seems to be inconsistent, as seen from the client feedbacks. One client had a very negative experience with quoted price changes and unavailability of the assigned unit. On the other hand, another client had a very positive experience with Jenny, who provided excellent customer service and was knowledgeable about the apartments. Despite the inconsistent staff performance, the agency seems to have a simple and smooth application process, as mentioned by another client. The office staff is also friendly and helpful, which is a great asset for a real estate agency. Unfortunately, the agency seems to have a tendency to mislead clients, as seen from the client who was assigned a unit on the 3rd floor despite specifically asking for a first-floor unit. This is a major issue that needs to be addressed.