The business seems to have a lot of issues with customer service, with many clients complaining about being unable to reach staff, receive unhelpful responses, or experience unprofessional behavior. The quality of service seems to be a major concern, with many issues going unaddressed or poorly handled. Despite this, some clients have reported positive experiences with certain staff members, suggesting that there may be some good employees working there. It is also worth noting that the business has had some issues with communication, with some clients feeling ignored or dismissed. The lack of response to some complaints, such as the broken community gate, has been particularly frustrating for clients. Overall, the business seems to be struggling with customer service and quality, which is reflected in the low overall rating. It's worth noting that there is a lack of information about pricing and innovativeness, making it difficult to accurately assess these aspects of the business.