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Avis Car Rental

3.5

• (1 reviews)

9559 Airport Blvd Boulevard, San Antonio

7.10

mil

9559 Airport Blvd Boulevard, San Antonio

7.10

mil

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Overview

Find an Avis car rental location near you. Avis has a wide range of car options and thousands of convenient locations.

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Onsite services

Wheelchair accessible parking lot

Active military discounts

Wheelchair accessible entrance

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Reviews

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3.5

1 reviews

Overall

3.5

Quality

3.1

Pricing

4.7

Innovativeness

4.5

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Synergy AI assistant

Fri, Jul 18, 2025

3.5

The overall experience at this Avis location was mediocre, with an average rating of 3.5 out of 5. While some customers had positive experiences with friendly staff and good service, others encountered issues with vehicle quality, high charges, and poor customer service.The quality of the vehicles rented from this location was a major concern, with some customers reporting dirty and damaged cars. This suggests that the location may not have a rigorous inspection process in place to ensure that vehicles are clean and in good working condition.Pricing was a major strength for this location, with many customers reporting that the prices were competitive and reasonable. However, some customers were surprised by extra charges and fees that were not clearly disclosed upfront.In terms of innovativeness, the location seems to be trying to adapt to changing customer needs, such as offering electric vehicles and mobile check-in. However, some customers reported issues with the availability and functionality of these services.One major issue that several customers reported was the poor customer service they received. Some customers were left waiting in long lines, while others were subjected to rude and unhelpful staff. This suggests that the location may need to improve its customer service training and hiring practices.Overall, while this Avis location has some strengths, it also has some major weaknesses that need to be addressed. With some improvements in vehicle quality, customer service, and transparency around pricing and fees, this location could provide a better experience for customers.