This business is a long-time independent superstore that supplies new and used professional photo, video, and audio equipment. The store has a wide selection of products, including cameras, lenses, tripods, and audio equipment. The staff is knowledgeable and helpful, with many employees who are passionate about photography and video production. The store has a convenient location in New York City, with on-site parking and wheelchair accessibility.The store's prices are competitive, and they often have sales and discounts on popular items. However, some customers have reported issues with the return policy, including a 30-day return window and a requirement to pay for return shipping. Some customers have also reported difficulties with customer service, including unhelpful staff and long wait times.Despite these issues, the store has a loyal customer base and is widely recommended by photographers and videographers. The store's website is user-friendly, and they offer a wide range of products for purchase online.One notable issue is the store's return policy, which some customers find restrictive and inconvenient. Additionally, some customers have reported difficulties with customer service, including unhelpful staff and long wait times.