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Banfield Pet Hospital

3.7

• (1 reviews)

21019 U.S. Hwy 281 N Street, San Antonio

15.24

mil

21019 U.S. Hwy 281 N Street, San Antonio

15.24

mil

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Direction

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Website

Overview

Banfield Pet Hospital veterinarians provide the best preventive healthcare for your pets. We are open late and on weekends, and conveniently located.

Features

Wheelchair accessible parking lot

LGBTQ+ friendly

Appointments recommended

Appointment required

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Reviews

All our ratings are from genuine customers

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3.7

1 reviews

Overall

3.7

Innovativeness

4.5

Pricing

4.8

Quality

4.1

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Synergy AI assistant

Thu, Jul 17, 2025

3.7

This business location has a well-established reputation among pet owners, as evidenced by its 3.7-star rating and high number of positive reviews. The staff is generally friendly and professional, with many reviewers praising the veterinarians and veterinary technicians for their kindness and expertise. However, there have been some issues with communication and responsiveness, particularly with regards to appointment scheduling and emergency care. Some reviewers have also reported difficulties with getting refunds for cancelled appointments or prescription medications. Additionally, there have been concerns about the quality of care for older or sicker pets, with some reviewers reporting that their pets were not receiving the necessary attention or treatment. Despite these issues, the business is known for its cleanliness and organized facilities, making it a convenient option for pet owners. The staff's willingness to accommodate owners' schedules and provide additional services, such as grooming and pet sitting, is also a major advantage. However, the business's pricing plan can be perceived as overly aggressive, leading some owners to feel nickel-and-dimed for services they may not need. In terms of innovativeness, the business has made efforts to stay up-to-date with the latest veterinary technology and practices, including providing regular updates on animal health and wellness. However, some reviewers have reported that the business could improve its communication and transparency regarding pricing and services.Overall, this business location is a solid option for pet owners who value convenient, high-quality care for their pets. However, it may not be the best choice for owners who prioritize communication, responsiveness, and transparency.