San Antonio
Bank of Texas Mortgage
2.38
2.38
Overview
Connect with Plano, Texas, mortgage banker Todd Frank to tailor a home loan program to fit your unique needs and budget.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Overall
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This location is a branch of Bank of Texas Mortgage, which provides mortgage loans and other financial services. The branch is located in San Antonio and is wheelchair accessible, with a parking lot and entrance that can accommodate people with disabilities. However, despite its physical accessibility, the branch's reputation is marred by issues with customer service.Several clients have reported difficulty in getting help from the bank, with one customer claiming to have spent dozens of hours on the phone trying to resolve issues with their mortgage. Another customer reported being told to call back repeatedly, only to be charged late fees for attempting to pay their mortgage on time. These experiences suggest that the bank's quality of service is a major concern.In terms of pricing, there is not enough information available to make a judgment. However, the bank's website lists a range of financial products and services, including home equity loans and auto loans.The bank's innovativeness is also uncertain, as there is no information available on its use of new technologies or financial products.Unfortunately, the issues with customer service at this branch are a major concern, and potential customers may want to explore other options for their financial needs. The bank's physical accessibility is a positive feature, but it is not enough to outweigh the problems with service. The lack of transparency and poor communication with customers are significant issues that need to be addressed.
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Categories
Financial Service
Mortgage Loans
Mortgage broker
Mortgage lender
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