This jewelry store in a mall-based location seems to have both good and bad experiences reported by customers. Some customers praise the store's staff for being helpful and knowledgeable, particularly when it comes to piercings and jewelry selection. They also appreciate the store's quick and easy process for getting piercings done. On the other hand, some customers have had issues with the store's cleanliness and the use of reusable piercing equipment without proper sanitation. One customer even reported witnessing the piercing gun being reused on multiple people without being properly cleaned, which is a major concern for hygiene and safety. Additionally, some customers have experienced issues with warranties and refunds. Overall, while the store has some redeeming qualities, it's clear that it needs to work on improving its cleanliness and sanitation practices to ensure a safe and healthy environment for customers. It's worth noting that some customers have reported issues with staff being unhelpful or unprofessional, which suggests that training and management may also be an area for improvement.