The location has received an overall score of 4.2, which reflects a mix of positive and negative experiences. While the business has a strong reputation for providing high-quality services, with many customers praising the expertise and attention to detail of the barbers, there have been some issues with scheduling and communication.Many customers have reported difficulty booking appointments or having them cancelled at the last minute, which can be frustrating and inconvenient. However, it's worth noting that the business has taken steps to address these issues and has implemented a system for managing appointments and communicating with customers.In terms of pricing, the business has received high marks, with many customers praising the reasonable prices and value for money. The cash-only policy may be a drawback for some customers, but it's also been cited as a positive by some who appreciate the old-school approach.The location is also praised for its LGBTQ+ friendly and transgender safe environment, which is a major plus for customers from the community. However, some customers have noted that the business could improve in terms of innovation and modernization, as some of the systems and processes in place feel a bit outdated.Overall, the location has a lot to offer, but it could benefit from some tweaks to its scheduling and communication systems, as well as some investments in modernizing its processes. With a little bit of improvement, it has the potential to be an even better experience for customers.One major issue that stands out is the difficulty with scheduling and communication. Several customers have reported having their appointments cancelled or rescheduled at the last minute, and some have even reported being given the runaround when trying to get in touch with the business. This can be frustrating and lead to a negative experience, especially if customers have gone out of their way to book an appointment or travel to the location.It's worth noting that the business has responded to some of these issues and has apologized for the inconvenience caused. However, it's clear that there are some underlying problems that need to be addressed in order to provide a more reliable and hassle-free experience for customers.