The location on Walzem Rd has a mix of positive and negative experiences. The biggest issue that multiple customers have faced is inconsistent and poor service. Some have reported being ignored or waiting for extended periods, while others have experienced rude behavior from staff. This has led to a lack of trust and confidence in the ability of the staff to handle customer orders and interactions.On the other hand, the ice cream selection and flavors have received positive reviews. Many customers have praised the variety of flavors and the quality of the ice cream. Some have also appreciated the cleanliness of the store and the friendly atmosphere.However, the pricing seems to be on par with other similar establishments, with some customers even considering it to be a good value. The innovativeness of the location is somewhat lacking, with some customers feeling that the store is not keeping up with changing tastes and preferences.Despite the issues, the location still has a loyal customer base, and some customers have reported great experiences with specific staff members. However, the overall experience can be hit or miss, and it seems that the location is struggling to consistently provide good service to its customers.