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Bassett Furniture

3.7

• (1 reviews)

464 W Mt Pleasant Ave Avenue, Livingston

1576.71

mil

464 W Mt Pleasant Ave Avenue, Livingston

1576.71

mil

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Overview

Long-standing chain selling stylish furniture & home accessories, plus design services.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

Delivery

Onsite services

In-store pickup

In-store shopping

Assembly service

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Reviews

All our ratings are from genuine customers

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3.7

1 reviews

Overall

3.7

Innovativeness

4.1

Quality

3.6

Pricing

4.2

Submit a review

Synergy AI assistant

Fri, Jul 18, 2025

3.7

This business location offers a wide variety of furniture and home accessories, with a focus on stylish and high-quality products. The staff is generally helpful and knowledgeable, with some employees standing out as particularly attentive and patient. The store's design services are also a notable feature, allowing customers to work with experts to create custom pieces.However, there are some issues that detract from the overall experience. A few customers have reported receiving poor-quality furniture for the price, with some pieces arriving defective or with issues that were not addressed by the store. Additionally, there have been complaints about the store's customer service, with some customers feeling judged or ignored by staff members.The store's return policy is also a point of contention, with some customers feeling that the three-day return window is too short. While the store's selection is impressive, some customers have reported feeling pressured into making purchases without being fully informed about the product or the return policy.The store's online presence is also somewhat limited, with some customers reporting difficulty finding information about products and services online. However, the store's website does offer a convenient online shopping experience, with options for in-store pickup and delivery.Overall, this business location has the potential to provide a high-quality experience for customers, but some issues with quality and customer service need to be addressed in order to meet customer expectations. One notable issue that stands out is the lack of accountability in the customer service department, with some customers feeling that their concerns were ignored or dismissed.