San Antonio
Best Western Plus Downtown North
2.22
2.22
Overview
Unfussy rooms in a warm property featuring a 24-hour gym, free breakfast & an outdoor pool.
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This hotel offers a good experience for guests, but there are some areas for improvement. The cleanliness and comfort of the rooms are a concern, with many guests reporting issues with cleanliness, maintenance, and comfort. The hotel's location is a major plus, being close to the interstate and downtown San Antonio. However, some guests have reported safety concerns, with homeless people and drug deals occurring outside the hotel. The hotel's staff have been reported to be friendly and helpful, but there have been some instances of poor customer service. The hotel's amenities, such as the pool and breakfast, have been well-received by guests. However, the hotel's policies, such as the 24-hour cancelation policy, have been a point of contention for some guests. Overall, this hotel is a decent choice for those looking for a budget-friendly option in San Antonio, but it may not be the best choice for those looking for a luxurious experience. One major issue that stands out is the presence of bed bugs and other pests in some rooms, which is a serious concern for guests. The hotel needs to take steps to address this issue and ensure that all rooms are pest-free.
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