The business is located in Building 411, N Frio St Street, San Antonio City, and provides Government Service. The working hours are from 8:00 to 17:00, Monday to Friday, with no services available on Saturday and Sunday. The business is wheelchair accessible, with a parking lot and entrance designed for people with disabilities. Some clients have had positive experiences, with friendly and helpful staff. One client appreciated the professional and kind service they received from a staff member. Another client was impressed with the efficiency and friendliness of the staff. However, many clients have had negative experiences, citing issues with customer service, including long wait times and unhelpful staff. Some clients have reported difficulty in getting their questions answered or their issues resolved. One client felt that the staff was unprofessional and rude, while another client reported being hung up on after being put on hold for over 2 hours. Some clients have also expressed frustration with the business's policies and procedures, including the handling of property taxes and the assessment of property values. One client felt that the business was corrupt and that the staff was not honest about the value of their property. Another client reported that the staff was not knowledgeable about the laws and regulations surrounding property taxes. Some clients have also reported issues with the online system, including difficulty in scheduling appointments and accessing information. One client reported that the system was not user-friendly and that it was hard to find the information they needed. Overall, the business has received mixed reviews, with some clients having positive experiences and others having negative ones. However, the majority of clients have reported issues with customer service and the business's policies and procedures. The issue that seems to be most prevalent is the difficulty in getting customer service, including long wait times and unhelpful staff.