The location of the Medical Examiner's Office in San Antonio seems to have a mixed reputation among visitors. Some have reported issues with delays in receiving death certificates, which can cause inconvenience and distress for families who are already grieving. In one instance, a family was left waiting for four days before being notified of a loved one's passing, and another family reported a lengthy wait in the waiting area due to heat and a lack of support from staff. On the other hand, some visitors have praised the professionalism and helpfulness of certain staff members, such as Travis, who have gone above and beyond to assist with paperwork and provide support during difficult times. The office's wheelchair accessibility is a plus, making it easier for visitors with mobility issues to navigate the space. However, the inconsistent quality of service and long wait times seem to be a significant issue. It's worth noting that the office's downtime and lack of clear communication about delays may contribute to these problems. Overall, while there are some redeeming qualities, the office's reputation is marred by its inconsistent quality and long wait times, making it a challenging experience for many visitors.