The business has a long working hours, 24/7, but the quality of service seems to be a major issue. Several customers have reported being towed without their knowledge or consent, with some even having their vehicles damaged during the process. There is also a history of aggressive towing practices, targeting vehicles that may not be up to date on registration. The employees are often described as rude and unhelpful, with some customers feeling taken advantage of. On the other hand, there have been a few positive reviews, praising the quick release process and friendly employees. However, these reviews are vastly outnumbered by the negative ones. One of the main issues is the lack of transparency and communication from the business, with customers feeling that they are not informed about the towing process or the fees associated with it. The business's co-branding with Bexar County Storage Facility may also raise some concerns about their legitimacy and motives. The overall experience for customers is one of frustration, disappointment, and a sense of being taken advantage of.