BIG STATE WRECKERS, LLC

1.7

• (1 reviews)

819 Quintana Rd Road, San Antonio

4.60

mil

819 Quintana Rd Road, San Antonio

4.60

mil

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1.7

1 reviews

Overall

1.7

Quality

1.2

Pricing

2.8

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Synergy AI assistant

Fri, Jul 18, 2025

1.7

This business location is quite a mixed bag. It seems that the primary issue here is the inconsistent and often unprofessional service provided by the staff. Many customers have reported being towed without warning, and some have even had their property stolen or damaged while in the care of the company.One customer reported that the driver of the tow truck threatened to leave without taking payment, despite the customer not having cash on hand. This behavior is unacceptable and highlights a lack of regard for customer needs.The business's location is also a point of contention, with some customers reporting that it's difficult to find or access. This could be a result of poor signage or a confusing layout.In terms of pricing, some customers have reported that the fees for retrieving their vehicles are excessive, which may indicate a lack of transparency or fairness in the company's billing practices.However, there are a few redeeming qualities to be found. Some customers have reported positive interactions with the staff, and the company has been praised for its efficiency in some cases.Unfortunately, the poor service and lack of professionalism have resulted in a low overall rating for this business location. Customers should be cautious when dealing with this company, and it's worth exploring alternative options for towing and vehicle retrieval services.Some of the negative reviews seem to suggest that the company is involved in scams, and it's also reported that they have a policy of stealing valuables from customers' vehicles. The owners of the company have responded to some of these reviews, but their responses seem to be defensive and dismissive, rather than apologetic or willing to make amends.It's worth noting that the business is open 24/7, which may be a convenience for some customers, but it also means that they have the potential to tow vehicles at any time, without warning. This lack of accountability and transparency is a major concern for many customers.