The overall experience at this landscape design business is somewhat mixed. On one hand, the business has a high rating of 3.4 from third-party ratings and some clients have praised the quality of their work, such as Billy Long's sharp operation and the team's ability to create beautiful and easy-to-maintain landscaping. On the other hand, there are several issues with commitment and reliability. Multiple clients have reported being stood up or having their appointments rescheduled repeatedly, with some waiting as long as three months for a quote. One client had a particularly poor experience, stating that Billy Long's crew never did the job right and that the trimming was never good or just never got done.Despite these issues, the business seems to have a good track record of delivering high-quality work, and some clients have praised their ability to create unique and innovative designs. However, the problems with commitment and reliability are a major concern that needs to be addressed.It's worth noting that the business has a strong co-branding partnership with Billy Long Enterprises Inc, which may contribute to their reputation for quality work.Overall, this business is a mixed bag, and potential clients should be aware of the potential issues with commitment and reliability before working with them.