This roofing company has a well-established reputation in the community, as evident from the numerous positive reviews. Clients praise the professionalism, expertise, and courtesy of the staff, particularly Genaro and his team. Many customers appreciate the timely and efficient service, as well as the thorough explanations of the work and costs involved.While some customers have experienced minor issues, such as leaks or delayed responses, the company has generally demonstrated a commitment to resolving problems and ensuring customer satisfaction. The warranty program has also been praised by several clients.One notable issue that requires attention is the response to customer concerns and issues. In some cases, customers have reported difficulty in getting a timely response or resolution to their problems. This may be an area for improvement for the company.The company's commitment to community and diversity is also notable, with a clear emphasis on serving a diverse clientele and promoting inclusivity. The availability of services in multiple languages and the company's LGBTQ+ friendly status demonstrate this commitment.Overall, this roofing company has a strong reputation and a commitment to quality service, but may benefit from improvements in addressing customer concerns and issues in a more timely and effective manner.