This review is for the Black Widow Performance Dyno located at Building 7373, Caribou St Street, San Antonio City. With an overall rating of 4.6, this shop has consistently impressed customers with its quality of work, innovative approach, and reasonable pricing. While there are some varying reviews, the majority of customers have praised the owner, Jon, for his exceptional knowledge, professionalism, and dedication to his work. Many have noted that he takes the time to explain the problems with their bikes and provides clear solutions. The shop's expertise in performance tuning and dyno testing is evident, with several customers reporting significant gains in horsepower and torque.Some customers have praised the shop's willingness to go the extra mile, such as providing video evidence of the dyno testing and offering helpful tips and advice. The shop's commitment to using high-quality parts and materials is also appreciated by customers.However, there are some issues with customer service and communication. Some customers have reported difficulties in getting their bikes back on time, with one customer waiting for over two months. Another customer was unhappy with the shop's handling of a repair, feeling that they were not kept informed about the progress.Despite these issues, the majority of customers have reported a positive experience at Black Widow Performance Dyno. The shop's reputation for providing high-quality work and innovative solutions has earned it a loyal customer base. With some improvements in customer service and communication, this shop has the potential to become a top-rated destination for motorcycle enthusiasts in San Antonio.One notable issue that arose during the review process was a customer who felt that the shop had not done enough to resolve a problem with their bike. The customer reported that the shop had not provided a clear solution or kept them informed about the progress, leading to frustration and dissatisfaction.It's worth noting that the shop's owner, Jon, has a strong reputation for being knowledgeable and dedicated to his work. Many customers have praised his expertise and willingness to go the extra mile to resolve issues. However, there are some areas where the shop can improve, such as customer service and communication.Overall, Black Widow Performance Dyno is a reputable shop with a strong reputation for providing high-quality work and innovative solutions. While there are some areas for improvement, the majority of customers have reported a positive experience and would recommend the shop to others.