The food shop is located in a convenient spot, making it easily accessible for visitors to the River Walk. The Blue Bell Ice Cream brand is well-known for its high-quality products, and the shop's desserts did not disappoint in terms of taste and presentation. Prices are reasonable, with most customers feeling that they got a good value for their money. However, some customers have reported having a poor experience due to unprofessional staff, which is a significant issue that needs to be addressed.A unique aspect of this food shop is that it is part of the popular Blue Bell Ice Cream brand, which is a beloved Texas tradition. The shop's atmosphere is welcoming and inviting, with a wide range of ice cream flavors to choose from. The staff, however, can be a major turn-off for some customers, with several reviews mentioning unprofessional behavior and poor customer service. This issue is a major concern and should be addressed by the management to ensure that customers have a positive experience.Some customers have mentioned that the shop's staff can be unfriendly and unhelpful, which can make a big difference in the overall experience. Additionally, some customers have reported issues with the size of their ice cream scoops, with one customer receiving two scoops instead of one. However, most customers have been satisfied with the quality of the ice cream and the prices.The shop's location is convenient for visitors to the River Walk, and the atmosphere is welcoming and inviting. However, the staff's behavior and the issue with the size of the ice cream scoops are concerns that need to be addressed. Overall, this food shop is a great place to visit for ice cream lovers, but it falls short in terms of customer service and staff behavior.