Bluebonnet Ford Service

4.8

• (1 reviews)

351 S I-35 South Frontage Rd Road, New Braunfels

29.19

mil

351 S I-35 South Frontage Rd Road, New Braunfels

29.19

mil

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Direction

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Wheelchair accessible seating

Oil change

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Reviews

All our ratings are from genuine customers

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4.8

1 reviews

Quality

4.5

Pricing

4.8

Overall

4.8

Innovativeness

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

4.8

This location appears to be a well-established car service center with a wide range of offerings, including oil changes, tire services, and repairs. The staff is friendly and knowledgeable, with many reviewers praising their professionalism and expertise. The location is also wheelchair accessible, making it a convenient option for customers with mobility issues.However, some reviewers have noted that the wait times can be long, and there have been instances where the staff has been unhelpful or unresponsive. Additionally, one reviewer reported a negative experience with the sales department, citing a lack of transparency about the vehicle's condition.Overall, the location seems to have a strong reputation for quality service and customer satisfaction, but there may be some areas for improvement in terms of efficiency and customer communication.Many reviewers have praised the location's mobile service option, which allows customers to have their vehicles serviced at their home or office. This feature has been particularly convenient for reviewers who have had to deal with unexpected repairs or maintenance issues.Some reviewers have also noted that the location's inventory of car parts is impressive, and the staff is knowledgeable about the latest Ford models and technologies.One reviewer mentioned that the location's lounge area is a nice touch, providing a comfortable space for customers to wait while their vehicles are being serviced.However, one reviewer mentioned that the location's lack of clear communication about the vehicle's condition and the work being done was frustrating. This reviewer also noted that the wait times were longer than expected, and the staff was unhelpful when asked about the delay.Another reviewer reported a negative experience with the sales department, citing a lack of transparency about the vehicle's condition. This reviewer also noted that the salesperson was pushy and unhelpful.Despite these isolated incidents, the majority of reviewers have had positive experiences at this location, praising the staff's professionalism, expertise, and customer service skills. The location's commitment to quality and customer satisfaction is evident in the many positive reviews, making it a reliable option for car owners in the area.