The majority of reviews praise the staff's kindness and compassion, especially during difficult situations. Many reviewers appreciate the immediate attention and care their pets received, often in life-or-death situations. The clinic's emergency services and quick response times are also highlighted as positives. Some reviewers, however, express concerns about the clinic's high prices and the quality of care, citing instances of misdiagnosis, long wait times, and lack of transparency in billing. One reviewer had a particularly traumatic experience, feeling that the clinic's staff prioritized their own interests over the pet's well-being. While some reviewers mention that the clinic has changed ownership, and the new staff is more professional and empathetic, there are still concerns about the clinic's overall reputation and the treatment of pets. The inconsistent quality of care and the clinic's focus on profit over pet welfare are recurring themes throughout the reviews.