This storage service has been praised by many for its great facility, owner/manager, and customer service. The rates are considered reasonable, and the addition of cameras and a gated entrance has improved security. Some clients appreciate the automated gate and online payment option. The staff is described as friendly and helpful, with one client even mentioning a nice smile. However, there is one instance of a negative experience, where a customer reported a locked door, but this appears to be an isolated incident. The location is wheelchair accessible, with both parking and entrance suitable for people with disabilities. Unfortunately, there was one instance of a fake review from a non-existent customer, which was politely addressed by the owner.