San Antonio
Bob’s Discount Furniture and Mattress Store
1593.85
1593.85
Overview
Chain retailer with a large selection of discount furniture, home accents & mattresses.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible parking lot
Wi-Fi
Delivery
Onsite services
Quick visit
Checks
In-store shopping
Assembly service
Photos & videos
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Innovativeness
Overall
Quality
Pricing
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This location has a 4.2-star overall rating, indicating a generally positive experience for most customers. However, the quality of the products and services could be improved, as reflected in the 3.1-star quality rating. On the other hand, the pricing is highly rated at 5.0 stars, suggesting that customers find the prices to be reasonable and competitive.The location's innovativeness is notable, with a 4.5-star rating, indicating that customers appreciate the variety of products and services offered.Overall, the experience at this location is good, but there is room for improvement in terms of product quality.Many customers have had positive experiences at this location, with sales associates like Eric, Steve, Bill, and others receiving high praise for their professionalism, knowledge, and helpfulness. These sales associates have made the purchasing process easy and enjoyable for customers, who appreciate their willingness to listen to their needs and provide personalized recommendations.One customer's experience was particularly noteworthy, as they praised their sales associate, Suleiman, for being kind, patient, and knowledgeable. This kind of service has helped build a loyal customer base and has contributed to the location's high overall rating.On the other hand, a few customers have had negative experiences, citing issues with the quality of products and services. One customer was unhappy with a broken chair that was delivered to their home, and another customer had difficulty getting a warranty claim processed.Despite these issues, the location has made efforts to address customer concerns and provide a positive experience. For example, one customer praised the location's customer service, stating that they were able to get a warranty claim processed quickly and efficiently.Overall, this location has a lot to offer customers, including a wide selection of products, competitive pricing, and a knowledgeable sales staff. However, there is always room for improvement, and the location could benefit from focusing on improving product quality and providing more effective warranty services.One notable issue that stands out is the third-party warranty service, which several customers have reported as being unhelpful and difficult to work with. This issue may be worth addressing to improve the overall customer experience.Despite this issue, many customers have reported having a positive experience at this location, citing the helpful and knowledgeable sales staff, the competitive pricing, and the wide selection of products. These factors have contributed to the location's high overall rating and have helped build a loyal customer base.Overall, this location is a good choice for customers looking for a wide selection of products, competitive pricing, and a knowledgeable sales staff. However, customers should be aware of the potential issues with product quality and warranty services, and may want to carefully review the terms and conditions of any warranty or guarantee before making a purchase.
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Hours
Closed
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Categories
Shopping
Children's furniture store
Bedroom furniture store
Home goods store
Furniture Stores
Furniture store
Mattress store
Home & Decor Stores
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