This business seems to have a decent reputation, but with some room for improvement. The overall score of 3.5 suggests that customers have a somewhat positive experience, but there are some areas where the business falls short. The quality of service and work seems to be a mixed bag, with some customers reporting issues and others being satisfied. The pricing is generally considered fair, but some customers feel that labor costs are too high. The business is innovative in some aspects, such as offering a variety of services and having a LGBTQ+ friendly environment, but there are some areas where it could improve in terms of customer communication and transparency.Some common issues that customers have reported include problems with customer service, high labor costs, and issues with the quality of work. Some customers have also reported feeling ripped off or overcharged. On the other hand, many customers have reported positive experiences, including friendly and knowledgeable staff, good communication, and fair pricing.One major issue that stands out is the problem of customers being charged high labor costs and then being told that additional work is needed to fix a problem that was not previously disclosed. This has led to some customers feeling taken advantage of and overcharged. The business could improve in this area by being more transparent about the costs and services that will be provided, and by avoiding pushy sales tactics.Overall, this business has some strengths and weaknesses, and could benefit from improving its customer communication and transparency. With some changes, it could become a more reliable and trustworthy choice for customers in the area.