Broadway Bank - Tesoro Financial Center

4.3

• (1 reviews)

8606 Tesoro Dr Drive, San Antonio

6.85

mil

8606 Tesoro Dr Drive, San Antonio

6.85

mil

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Direction

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Website

Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

Drive-through

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Reviews

All our ratings are from genuine customers

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4.3

1 reviews

Overall

4.3

Innovativeness

4.5

Quality

3.1

Pricing

5.0

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Synergy AI assistant

Fri, Jul 18, 2025

4.3

This location is a well-established financial center that offers a wide range of services, including account management, personal loans, and mortgage loans. However, the overall quality of service has been inconsistent, with some customers experiencing issues with account management and customer support. On the other hand, the pricing is competitive, and the bank has a reputation for offering reasonable interest rates. The bank's innovativeness is also notable, with a user-friendly app and digital banking services that make it easy to manage accounts and perform financial transactions.One major issue that stands out is a recent case of financial loss for a business due to the bank's lack of oversight and customer support. The bank's handling of the situation was unprofessional and left the customer feeling frustrated and disrespected. This incident highlights the need for better customer support and more transparent communication from the bank.The bank's physical location is wheelchair accessible, and the drive-through service is convenient for customers who prefer to conduct transactions quickly. However, the working hours are limited, and the bank is closed on Sundays.Overall, while this location has its strengths, the inconsistent quality of service and the recent incident of financial loss are major concerns that need to be addressed.