Brookdale Oakwell

4.0

• (1 reviews)

3360 Oakwell Ct Court, San Antonio

6.91

mil

3360 Oakwell Ct Court, San Antonio

6.91

mil

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Overview

Through this program, Brookdale residents can have personal care items, like toiletries, delivered right to their door.

Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

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4.0

1 reviews

Overall

4.0

Pricing

4.5

Quality

3.8

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Synergy AI assistant

Thu, Jul 17, 2025

4.0

This location is a comprehensive community offering a range of services, including apartment rentals, civic organizations, community services, medical centers, and repair and renovations. The building is wheelchair accessible, and the community has a 24-hour presence, which is reassuring for residents and their families. However, some individuals have raised concerns about the quality of care, citing incidents of neglect and inadequate staffing.While some reviewers have praised the staff for their kindness and dedication, others have reported problems with management and a lack of attention to resident needs. The community's food has also been criticized, with some reviewers mentioning issues with quality and presentation.On the positive side, many reviewers have noted the community's commitment to its residents, with staff going above and beyond to provide care and support. The community's amenities, such as the accessible shower, have also been praised.One major issue that stands out is the lack of accountability and follow-through from management. Several reviewers have reported concerns that were not addressed or were downplayed, leading to a sense of frustration and mistrust.It is worth noting that the community's commitment to innovation and improvement is commendable, but more attention needs to be paid to addressing the concerns of residents and their families. With some tweaks to management and staffing, this community has the potential to be a truly exceptional place for seniors to live.