This business seems to be a reliable and professional electrical service provider. With a high overall score, it indicates a good experience for most customers. The quality of work is also a strong point, with many customers praising the workmanship and professionalism of the electricians. The pricing is also considered fair, with many customers mentioning that they were surprised by how reasonable the quotes were. However, the innovativeness of the business is not entirely clear, as there is no information available about any new or unique services they offer. Overall, this business seems to be a good choice for electrical work.The business has a clear and concise website, making it easy to find and contact them. Their working hours are also well-defined, with consistent hours of operation from Monday to Friday. The phone number is also available, and it seems to be a real number that can be used to contact the business.The customer service is a highlight of this business, with many customers praising the responsiveness and professionalism of the staff. They seem to be able to address any concerns or issues that customers may have, and are willing to go the extra mile to ensure customer satisfaction.However, it's worth noting that there are some issues with customer service, particularly with regards to communication. Some customers have mentioned that they had trouble getting in touch with the business, or that their calls or texts were not returned in a timely manner. This is a concern, as good communication is essential for any business that provides a service.One issue that stands out is the confusion with another business, Kelly Brothers Electric, who services American Home Shield warranty. This has led to some customers leaving reviews on the wrong business's page, which can be confusing for potential customers. It's essential for businesses to clearly communicate their services and affiliations to avoid this kind of confusion.Overall, this business seems to be a good choice for electrical work, but it's essential to be aware of the potential issues with customer service and communication.