The location is wheelchair accessible with a parking lot and entrance, making it easy for customers with mobility issues to access the business. The working hours are limited, with the office open from 7:30 am to 5:00 pm, Monday to Friday, and 9:00 am to 1:00 pm on weekends. There is no mention of extended hours or flexibility in scheduling.Customer service seems to be a mixed bag, with some reviewers praising the helpful and friendly staff, while others have reported issues with being told that no cars are available upon arrival. One reviewer specifically mentioned that the business does not guarantee a car will be available, only that if one is, the price is guaranteed.There is one major issue that needs to be addressed - the lack of phone support. One reviewer reported that no one answers the phone, which can be frustrating for customers who need to contact the business outside of regular business hours or who prefer to communicate by phone.The location offers a range of vehicles, including vans, which is a plus for customers who need to transport large groups or items. However, the lack of availability of cars upon arrival can be a major inconvenience for customers who have made reservations in advance.Overall, the business has its strengths and weaknesses. While the pricing is competitive and the location is convenient, the lack of phone support and the risk of not having a car available upon arrival can be major drawbacks for customers.