The business has a solid reputation, but some issues have been reported by customers. The staff is generally friendly and helpful, with some reviewers mentioning good experiences with specific employees. However, there have been complaints about long wait times and a lack of staff during peak periods. The business is wheelchair accessible, with a parking lot and entrance that are accessible to people with disabilities. It's worth noting that there was a report of a double charge to an elderly woman's account, which was not resolved in a satisfactory manner.Some reviewers have praised the business for being easy to return to and having a seamless pick-up process. Others have mentioned that the location can be hard to find, particularly when trying to access it from the outside parking lot.The business has a good selection of vehicles, including vans, which is likely to be a major draw for many customers. However, there have been some complaints about the cleanliness of the vehicles, with one reviewer reporting stains and cigarette burns on the seats.Overall, the business seems to have its strengths and weaknesses, and customers should be aware of the potential issues before renting a vehicle.