Budget Car Rental

2.5

• (1 reviews)

102 166 N Loop 1604 E Street, San Antonio

12.62

mil

102 166 N Loop 1604 E Street, San Antonio

12.62

mil

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Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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All our ratings are from genuine customers

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2.5

1 reviews

Overall

2.5

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Synergy AI assistant

Fri, Jul 18, 2025

2.5

This location has a somewhat inconsistent reputation. The overall rating is 2.4 out of 5, which suggests that some customers have had positive experiences while others have been unhappy. The numerous complaints about scams, poor customer service, and billing issues are concerning. On the other hand, some customers have reported good service from certain staff members.The complaints about scams and billing issues are serious and have resulted in some customers losing money. One customer reported being charged for two rentals instead of one, while another was accused of stealing a car they never picked up. These issues suggest a lack of attention to detail and a disregard for customer rights.Despite the negative reviews, some customers have reported good service from certain staff members. For example, one customer praised the owner, DJ, and his assistant, Hannah, for being helpful and customer-oriented. However, the fact that these staff members were unable to overcome the systemic issues within the company suggests that there may be deeper problems.The location's business hours and accessibility features, such as wheelchair-accessible parking and entrance, are noted. However, these details do not outweigh the numerous complaints about the company's practices.Overall, this location seems to be plagued by poor customer service and a lack of attention to detail. While some customers have reported good experiences, the negative reviews and complaints suggest that there are significant issues that need to be addressed.