Budget Car Rental

1.7

• (1 reviews)

A-129 3142 SE Military Dr Drive, San Antonio

6.24

mil

A-129 3142 SE Military Dr Drive, San Antonio

6.24

mil

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Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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1.7

1 reviews

Overall

1.7

Quality

2.0

Pricing

4.8

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Synergy AI assistant

Fri, Jul 18, 2025

1.7

This car rental location has several issues that detract from the overall experience. The quality of the vehicles is a major concern, as multiple customers have reported receiving vehicles that are not what they reserved, with problems such as a rear hatch that doesn't close properly and a nail in the tire. The staff seems to lack empathy and understanding, as shown in the responses to customer complaints.The hours of operation are also a problem, as one customer reported arriving during business hours only to find the location closed with no signs or explanation. The staff's communication skills are also lacking, as their responses to customer complaints come across as impersonal and unhelpful.On the positive side, the pricing seems to be competitive, and the location is wheelchair accessible. However, these positives are not enough to outweigh the negatives. Overall, this location seems to be struggling with providing a good customer experience.