This location has a decent overall score, but the quality of food seems to be inconsistent. Some customers have reported overcooked or burnt food, while others have praised the taste and freshness of the chicken. The pricing is likely a major draw for customers, as it is considered reasonable. The innovativeness of the menu and services is notable, with some customers appreciating the variety of options and the ability to order online or through the drive-thru. However, some customers have expressed disappointment with the lack of certain menu items, such as gizzards, and the small size of the chicken tenders. One issue that stands out is the inconsistent quality of the food, which may be a result of poor training or inadequate management. Customers have reported taking their orders back to the kitchen multiple times due to mistakes or poor preparation. This can be frustrating and may deter customers from returning.