Bush's Chicken is a reliable option for fried chicken and other comfort food. The service is generally friendly and welcoming, with some staff members standing out for their exceptional customer service. The quality of the food is good, with a focus on fresh ingredients and hot, crispy chicken. However, some reviewers have noted that the quality can be inconsistent, with some orders being more greasy or overcooked than others.One of the major drawbacks of Bush's Chicken is the pricing. While the food is generally affordable, some reviewers have noted that the prices have increased significantly in recent years, making it less appealing to budget-conscious customers. Additionally, some reviewers have noted that the restaurant's policy of charging an extra 3% for credit card transactions is frustrating and unfair.In terms of innovativeness, Bush's Chicken has made efforts to offer new and unique menu items, such as their signature tea and seasonal specials. However, some reviewers have noted that the restaurant could benefit from more creative and adventurous offerings to differentiate itself from other fast food chains.Overall, Bush's Chicken is a solid choice for those in the area looking for quick and affordable comfort food. However, customers may want to be aware of the potential issues with pricing and quality consistency. One noticeable issue is the extra charge for credit card transactions, which can be a significant drawback for customers who prefer to pay with card. This issue is not explicitly stated as a problem, but it is mentioned in several reviews as a source of frustration for customers.