The business receives a moderate score, showing that it generally meets expectations but may have some room for improvement. The overall score is 4.5, indicating a good experience. Quality is also high, with a score of 4.5, suggesting that the business provides reliable services. However, the pricing is slightly lower, at 4.5, which may indicate that some customers feel the prices are not competitive. Innovativeness is also high, with a score of 4.5, showing that the business is proactive in adapting to new situations and finding creative solutions. Overall, the business has some strengths, but also areas where it could improve. The working hours are standard, with no significant issues, and the location is easily accessible. The feature list is comprehensive, with wheelchair-accessible parking, an entrance, and amenities like restrooms and mechanics. The co-brands C&C Tire Shop and the payment options, including debit cards, credit cards, and cash-only, are also notable. However, there have been some customer complaints about poor customer service, including instances of employees being unhelpful or rude. One customer reported being charged excessively for a simple tire replacement, while another customer was unhappy with the work done on their exhaust system. Additionally, there have been some issues with the business's communication, with one customer feeling ignored by employees outside. The negative reviews suggest that the business may need to improve its customer service and communication skills to maintain a high level of customer satisfaction.