San Antonio
Caliber Collision
17.38
17.38
Overview
Choose Caliber for expert, high-quality auto care, including collision and auto glass repair. Life happens, and Caliber’s got you covered.
Features
Debit cards
On-site parking
Appointments recommended
Wheelchair accessible entrance
Wheelchair accessible parking lot
Credit cards
Mechanic
NFC mobile payments
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Pricing
Quality
Overall
Innovativeness
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The business at 17295, I-35 N Street, Schertz City, offers a good experience for customers. The overall rating is 4.4 out of 5. The quality of the services is 4.3, which means that customers are generally satisfied with the quality of the repairs. The pricing is 4.6, which indicates that the prices are reasonable and in line with customer expectations. The innovativeness of the business is 4.7, which suggests that the business is proactive and willing to try new approaches to improve the customer experience.The business has a strong reputation, with a 4.7 rating from third-party ratings. However, there are some negative reviews that mention issues with communication, quality of work, and customer service. For example, one customer mentioned that the staff claimed that additional damage to their vehicle must have occurred after they left the shop, despite the fact that the damage was not present before the repairs. Another customer mentioned that the staff was unprofessional and dismissive when discussing concerns about the repairs.Despite these issues, the business has many positive reviews that praise the quality of the work, the customer service, and the communication. For example, one customer mentioned that the service advisor, Jason, was helpful and kept them informed throughout the repair process. Another customer mentioned that the staff was friendly and professional, and that the repairs were completed on time.Overall, the business seems to be a good option for customers who need collision repair services. However, customers should be aware of the potential issues with communication and quality of work, and should be prepared to ask questions and advocate for themselves if needed.One issue that stands out is the lack of transparency and communication in some cases. Some customers have mentioned that they were not kept informed about the status of their repairs, or that they were not shown the damaged areas of their vehicle before the repairs were completed. This lack of transparency can be frustrating and lead to mistrust. The business should prioritize communication and transparency to build trust with their customers.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Automotive & Boat Service
Car Service
Car Parts
Auto dent removal service
Auto repair shop
Auto painting
Auto body shop
Auto restoration service
Auto bodywork mechanic
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