Based on the reviews and feedbacks, this location of Caliber Collision appears to be a well-run business with a strong commitment to customer service. The majority of reviewers praised the staff, particularly Tony, Amberly, and Irma, for their professionalism, communication, and attention to detail. The repair work was often described as excellent, with many reviewers mentioning that their cars were returned in better condition than before the accident. The team was also commended for their transparency, keeping customers informed throughout the repair process. However, there was one negative review that mentioned a lack of communication and a misunderstanding about the repairs, but this was resolved after contacting the customer. Overall, this location seems to be doing a great job in meeting customer needs and providing high-quality services. One issue that was highlighted by one of the reviewers was that the repairs were not done perfectly and there were some issues with the car after the repairs, but this was not a common complaint.