The overall experience at this Caliber Collision location is satisfactory, with a rating of 4.3 out of 5. The quality of work is also good, with a rating of 4.1 out of 5. The pricing is relatively high, but reasonable considering the quality of work, with a rating of 4.8 out of 5. The innovativeness of the shop is also commendable, with a rating of 4.4 out of 5.The majority of the reviews are positive, with many customers praising the friendly and professional staff, efficient service, and excellent quality of work. Some customers have also mentioned that the shop went above and beyond to meet their needs, such as providing updates and accommodations. However, there are a few negative reviews that mention issues with communication and delays in the repair process.One issue that stands out is the lack of communication from the shop, with some customers reporting that they had to call or visit the shop multiple times to get updates on their vehicle's repair status. This is a concern, as it can be frustrating for customers to not have a clear understanding of when their vehicle will be ready.On the other hand, the shop's willingness to go above and beyond to meet customer needs is commendable. Many customers have praised the shop's staff for being friendly, professional, and accommodating. The shop's ability to provide updates and communicate effectively is also a positive aspect of their service.Overall, the Caliber Collision location appears to be a reputable and reliable shop that provides good quality work and excellent customer service. However, they could improve their communication and transparency to ensure that customers are satisfied with their experience.