This business has a good reputation overall. However, there are some concerns regarding the quality of service. Some customers have experienced issues with the accuracy of diagnoses and the quality of work. On the other hand, the pricing is considered reasonable, and the business is innovative in its approach to auto repair. The staff is friendly and welcoming, and the waiting area is clean and comfortable. However, there have been some issues with customer service, with some customers feeling that the staff is not always transparent about the repairs needed. Additionally, some customers have experienced problems with communication, with the staff not always keeping them informed about the status of their vehicle. Overall, this business has a lot of potential, but it needs to work on improving its quality of service to meet the high standards of its customers. The most common issue is with the accuracy of diagnoses, which can lead to unnecessary repairs and frustration for customers.