San Antonio
Candlewood Suites San Antonio Airport by IHG
7.34
7.34
Overview
Unassuming suites in a warm lodging offering a pool & a fitness room, plus a free airport shuttle.
Features
LGBTQ+ friendly
LGBTQ+ friendly
Free Wi-Fi
Free parking
Free Wi-Fi
Air-conditioned
Pool
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The business location, Candlewood Suites San Antonio Airport, has a mixed reputation based on the provided reviews. While some guests praised the hotel's cleanliness, friendly staff, and spacious rooms, others experienced issues with cleanliness, noise, and poor customer service.Some of the positives mentioned in the reviews include:* Clean and spacious rooms* Friendly and helpful staff* Good location near the airport* Free amenities such as Wi-Fi, laundry, and parkingHowever, some of the negatives mentioned include:* Poor cleanliness, including roaches and dirty bathrooms* Noise issues, including fire alarms and noisy rooms* Issues with customer service, including unhelpful staff and poor communication* Parking and security concerns, including break-ins and lack of overnight securityOne guest experienced a particularly negative experience, mentioning that the hotel's owner, Raj, was unresponsive and unhelpful in addressing their concerns. This experience may be an isolated incident, but it highlights the importance of customer service and responsiveness in the hospitality industry.Overall, while Candlewood Suites San Antonio Airport has its strengths, it also has some significant weaknesses that need to be addressed. With some improvements in cleanliness, customer service, and security, this hotel could become a more attractive option for travelers. However, as it stands, it falls short of expectations for many guests.
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