San Antonio
Candlewood Suites San Marcos by IHG
44.13
44.13
Overview
Informal all-suite hotel with an outdoor pool, plus free Wi-Fi, parking & guest laundry facilities.
Features
LGBTQ+ friendly
LGBTQ+ friendly
Free Wi-Fi
Free parking
Free Wi-Fi
Air-conditioned
Pool
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Overall
Innovativeness
Quality
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The business location appears to be a well-maintained hotel with a good reputation, as evident from the overall rating of 4.1 out of 5. The quality of the hotel is also good, with a rating of 4.3, indicating that the facilities and services are satisfactory. However, the pricing might be a bit high, with a rating of 4.5, suggesting that some guests might find it a bit expensive. The innovativeness of the hotel is also average, with a rating of 4.2, implying that while the hotel offers some unique features, it might not be a game-changer in the industry.The hotel's strength lies in its cleanliness and comfortable rooms, as mentioned by many guests. The staff is also friendly and helpful, with some guests mentioning that they went above and beyond to make their stay enjoyable. The hotel's location is also convenient, with many guests praising its proximity to restaurants, shopping centers, and other attractions.However, some guests have reported issues with the hotel's Wi-Fi, with one guest stating that it was down for over a week. Another guest mentioned that the elevator was broken during their stay, and it took several calls to get it fixed. Some guests have also reported that the hotel's parking lot is small and can be difficult to navigate.One issue that stands out is the problem of unexpected charges, as mentioned by two guests. One guest reported being charged for an unused night due to severe weather, while another guest mentioned that the hotel's manager was unwilling to refund their money after they cancelled their reservation. This suggests that the hotel might have some issues with its billing and refund policies.Overall, while the hotel has its strengths and weaknesses, it seems to be a decent option for travelers looking for a comfortable and convenient place to stay. However, guests should be aware of the potential issues with the hotel's Wi-Fi and billing policies before making a reservation.
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