This location of CarMax has a good overall rating, thanks to its excellent pricing and innovativeness. However, the quality of the experience can be inconsistent, with some customers reporting issues with the cars they purchased or sold. While the staff is generally friendly and helpful, some customers have had negative experiences with the service department. On the other hand, the online quote and appraisal process is efficient and transparent, making it easy to sell or buy a car. Unfortunately, there are some concerns about the quality of the cars being sold, with some customers reporting issues with the vehicles they purchased. The staff at this location is generally friendly and helpful, with some employees standing out for their exceptional customer service. However, there have been some issues with communication and follow-through, particularly with the service department. Overall, this location has its strengths and weaknesses, and customers should be aware of the potential issues before making a purchase or sale.