This location of Car Parts business on US-90 Street in San Antonio City is impressive with its good reputation and strong customer reviews. People like Danielle, Alejandro, and many others praise the business for its professional staff, timely work, and excellent communication. The staff is helpful, courteous, and willing to go the extra mile to ensure customer satisfaction. Most customers feel that the prices are reasonable and worth the quality of work provided. The business is innovating in its approach, offering online updates and keeping customers informed throughout the repair process. However, there is a problem, and it seems that the business is not doing enough to address it. Reviewers like Emmanuel and Julio have mentioned issues with delays, communication breakdowns, and poor quality control. They have also experienced problems with parts not being ordered, installed, or properly fitted. In some cases, customers have been left waiting for an extended period, only to find out that the work is not done as promised. This lack of follow-through and attention to detail can be frustrating and demotivating for customers. The business needs to address these issues and provide better communication, follow-through, and quality control to meet customer expectations.