The business score for Carvana is around average. The company's pricing is a strong point, with most customers appreciating the competitive prices offered. However, the quality of the vehicles is a concern, with some customers reporting issues with the cars they purchased. While the process of buying and selling a car through Carvana is generally easy and convenient, some customers have experienced issues with the delivery and pickup of vehicles. The company's innovativeness is a positive aspect, with many customers appreciating the unique approach to car buying and selling. However, some customers have experienced issues with the warranty and customer service. Overall, Carvana has some strengths and weaknesses, but it seems to be a convenient and competitive option for car buying and selling.Some customers have reported issues with the quality of the vehicles, including damage that was not disclosed online. This has led to frustration and disappointment for some customers. Additionally, some customers have experienced issues with the warranty and customer service, including difficulty in getting repairs covered and unhelpful representatives.On the other hand, many customers have praised the ease and convenience of the Carvana process. They appreciate the ability to shop online, get a quote, and pick up their vehicle without having to visit a dealership. The company's pricing is also a major plus, with many customers reporting that they got a good deal on their vehicle.Overall, Carvana seems to be a mixed bag, with some customers having a positive experience and others experiencing issues. While the company has some strengths, it also has some weaknesses that need to be addressed.